We are committed to ensuring you are fully satisfied with your purchases from Mondial. If you have any questions about your product or problems with an order you’ve received, please contact us right away.
Due to regulations on animal feed products, we can only accept returns of SUCCEED products for specific reasons:
- The product was damaged during shipping.
- You received an incorrect item (wrong size, type, or doesn’t match what was ordered).
- Flawed or contaminated product.
- Product that is within 60 days of its expiration date when it’s received.
If you need to return a product for any of these reasons, Mondial will pay return shipping costs and provide either a credit or an exchange.
Please note that we cannot accept returns of:
- Product damaged in shipping if the request is made more than 7 calendar days after original delivery Date.
- Partial cases.
- Product damaged by misuse, mishandling, neglect, or environmental factors.
- Product past its expiration date.
Initiate a Return
Contact us to obtain a return authorization and instructions.